SEO & Website Design Agreement

SEO & WEBSITE DESIGN AGREEMENT

This SEO & Website Design Agreement (“Agreement”) confirms the terms, scope, objectives, and limitations of services provided by Stay Qreative.

DEFINITIONS

“Agency”, “Stay Q”, “Stay Qreative” refers to the service provider.
“Client”, “you” refers to the individual or entity engaging Stay Qreative.
“Parties” means both the Agency and the Client collectively.
“Services” means the social media management services outlined in the accepted Proposal.
“Proposal” means the final written proposal issued by Stay Qreative and accepted by the Client.
“Agreement” means this document, together with the accepted Proposal, and the client’s completed form submission via Stay Qreative’s designated platform, which constitutes the Client’s acceptance of the terms of this Agreement.

1. PURPOSE, SCOPE, AND OUTPUT OF THE AGREEMENT

1.1 Purpose This Agreement sets out the terms under which Stay Qreative will provide SEO & Website Design services to the Client, including scope, timelines, fees, and deliverables.

1.2 Effective Date This Agreement becomes effective on the date the Client digitally signs or otherwise accepts this Agreement (“Effective Date”). Engagement of services, payment of an invoice, or written confirmation constitutes acceptance of these terms and conditions.

1.3 Start Date Services will commence once:

this Agreement has been signed or accepted; and
the required upfront payment (50% non-refundable deposit, unless otherwise stated) has been received.

Start dates are scheduled based on Stay Qreative’s current workload and are typically booked 1–2 weeks in advance, unless otherwise agreed in writing.

1.4 Project Term This Agreement remains in effect for the duration of the project selected by the Client, as outlined in the Client’s Form Submission, proposal, or invoice (“Project Term”), and concludes upon delivery of the final approved deliverables, unless terminated earlier in accordance with this Agreement.

Earlier periods, revisions outside the agreed scope, or additional work will not be included unless specifically requested in writing and approved by both Parties.

1.5 Project Timelines Estimated turnaround times are provided as a guide only and are based on the selected package:

WEBSITE DESIGN PACKAGES

“Pilot” Package — Up to 1 Week
“Portfolio” Package — Up to 1 Week
“Profession” Package — Up to 3 Weeks
“Ponit-of-Sale” Package — Up to 4 Weeks

SEO PACKAGES

“SEO Foundations” Package — Up to 1 Week
“SEO Maintenance” Package — Up to 2 Weeks
“SEO Premium” Package — Up to 2 Weeks

The above timelines are indicative project durations based on typical timelines, though these may vary depending on the scope (such as additional designs in your Final Proposal). Timelines commence from the agreed start date and are subject to timely client feedback, approvals, and asset delivery.

1.6 Priority & Expedited Requests

Projects are completed in order of purchase. Where an accelerated timeline is requested, a Priority Service Fee may apply and will be quoted and approved prior to commencement.

1.7 Design Phases All SEO and Website Design projects follow the below phases:

Research (typically under 1 week): Brand, market, audience, and competitor research.
Conceptualisation: Development of design concepts informed by research insights.
Refinement: Collaborative revisions and refinement of the selected concept.
Delivery: Final approved designs supplied in agreed formats suitable for print and digital use.

1.8 Services Provided, Downgrades & Unanticipated Services

1.8.1 The specific services and deliverables to be provided under this Agreement are outlined in the final proposal, package description, or invoice issued by Stay Qreative (“Proposal”), which forms part of this Agreement.

1.8.2 Only the services expressly listed in the Proposal are included within the scope of this Agreement.

1.8.3 Downgrades & Removal of Add-On Services The Client may request the removal of add-on SEO or Website Design services by submitting a written request to hello@stayq.au for consideration

Where a requested deliverable has already commenced, a fee equal to 50% of the item’s total value will be payable.
Where a deliverable has been completed or approved, it cannot be removed, cancelled, or refunded.

1.8.4 Unanticipated or Out-of-Scope Services Any additional, amended, or unanticipated work requested by the Client that falls outside the agreed scope will not commence unless:

the request is made in writing;
written approval is provided by the Client; and
the scope, pricing, and timeline of the additional work are agreed upon in writing.

1.8.5 No verbal instructions, informal communications, or implied approvals will constitute authorisation to proceed with out-of-scope work.

2. SERVICES & PACKAGES

2.1 SEO & Website Design Packages Stay Qreative offers a range of SEO & Website Design packages. Package inclusions, deliverables, and timelines are outlined in the Client’s selected package description, proposal, or invoice and form part of this Agreement.

2.2 Package Scope The Client acknowledges that:

package inclusions are limited to those expressly listed in the selected package or Proposal;
pricing, inclusions, and deliverables may vary between packages; and
any services not expressly included are considered out of scope and may incur additional fees.

2.3 Custom Packages Stay Qreative may create custom packages to meet the specific needs of the Client.

2.3.1 All details relating to a custom package, including scope, deliverables, timelines, and pricing, will be outlined in a written proposal, quote, or invoice (“Custom Proposal”). Work under a custom package will only commence once the Custom Proposal has been accepted and the required deposit has been paid.

2.3.2 Unless otherwise stated in the Custom Proposal, custom packages are subject to the same terms of this Agreement, including those relating to revisions, approvals, timelines, third-party services, and additional or out-of-scope work.

3. DESIGN PLANNING, CLIENT INPUT, APPROVALS & REVISIONS

3.1 Client Materials & Deadlines

3.1.1 The Client must provide all required content, assets, information, and feedback by the agreed deadlines.

3.1.2 Delays in providing materials or feedback may result in project delays without fee reduction or timeline adjustment.

3.2 Feedback, Revisions & Approvals

3.2.1 Unlimited revisions are included during the active project timeline, as outlined in Section 1.5 (Project Timelines) and the selected package or Final Proposal, provided feedback is consolidated and delivered within the agreed timeframes.

3.2.2 Project timelines commence from the agreed start date and are dependent on timely client feedback, approvals, and asset delivery.

3.2.3 Revisions requested after the project timeline has concluded, or outside the agreed timeframe due to delayed, fragmented, or additional feedback, will be billed at Stay Qreative’s standard hourly or per-revision rate.

3.2.4 Feedback and revision requests must be submitted in writing and consolidated where reasonably possible.

3.2.5 Requests that fall outside the originally agreed scope will be quoted separately.

3.2.6 Where client feedback or approval is not received within seven (7) business days, Stay Qreative may deem the relevant deliverable or project phase approved and proceed accordingly.

3.3 Invoices & Payment

3.3.1 Invoices remain payable regardless of delays in feedback, approvals, or revisions.

3.3.2 Ongoing delays in approvals or overdue payments may result in project suspension or termination in accordance with this Agreement.

4. CREATIVE DIRECTION Stay Qreative is engaged for its creative expertise. While collaboration is welcomed, Stay Qreative retains final creative discretion within the agreed strategy to maintain brand consistency and effectiveness.

5. SCHEDULING & AVAILABILITY

5.1 Stay Qreative allocates specific timeframes and working periods to each Client project based on current workload and scheduling availability.

5.2 Scheduled timeframes are generally not flexible due to commitments to other client projects.

5.3 The Client agrees to cooperate in meeting agreed timelines, approvals, and feedback deadlines to avoid delays to the project schedule.

6. CLIENT RESPONSIBILITIES & WARRANTIES

6.1 Approval & Liability Transfer Once a design, deliverable, or asset is approved by the Client (including deemed approval due to delayed feedback), responsibility transfers to the Client for:

accuracy of content and information; and
compliance with all applicable legal, regulatory, and industry requirements (including but not limited to AHPRA, TGA, ACCC where relevant).

6.2 Information Accuracy

6.2.1 The Client warrants that all information, materials, instructions, and assets supplied to Stay Qreative are accurate, complete, and lawful.

6.2.2 The Client must provide information and materials in a timely manner and arrange reasonable access to relevant individuals or documents where required.

6.2.3 Stay Qreative is entitled to rely on all information supplied by the Client without independent verification.

6.3 Advice Disclaimer

6.3.1 Any advice or recommendations provided by Stay Qreative are opinions based on the information supplied by the Client at the time.

6.3.2 Stay Qreative accepts no liability for loss or damage arising from inaccurate, incomplete, outdated, or misleading information provided by the Client.

6.3.3 The Client waives and releases Stay Qreative from any liability arising from reliance on such information.

6.4 General Indemnity The Client agrees to indemnify and hold harmless Stay Qreative, its employees, contractors, and representatives from any claims, liabilities, losses, or expenses arising out of:

the Client’s use of the deliverables;
materials or content supplied by the Client; or
any breach of this Agreement by the Client.

7. INTELLECTUAL PROPERTY & PORTFOLIO RIGHTS

7.1 Ownership of Intellectual Property

A. All strategies, systems, frameworks, and methodologies developed by Stay Qreative remain the intellectual property of Stay Qreative.

B. All original materials, documents, and assets supplied by the Client remain the property of the Client.

C. Stay Qreative may retain copies of Client-supplied materials for record-keeping and service delivery purposes only.

7.2 Licence to Use Deliverables

A. Upon full payment, The Client is granted a non-exclusive, perpetual licence to use the content delivered by Stay Qreative for its own marketing and promotional purposes. This licence survives termination or expiry of this Agreement. B. Ownership of the underlying intellectual property remains with Stay Qreative unless otherwise agreed in writing.

B. Stay Qreative retains the right to display completed work for portfolio, marketing, and promotional purposes, excluding confidential Client information.

8. PAYMENT TERMS & DISCOUNTS

8.1 Payment Methods Payments may be made via PayID, PayPal (for International Clients only), or bank transfer. Details will be included in invoices.

8.2 Billing Services may be billed at a fixed rate or an hourly rate, as specified in this Agreement.

A. Where an hourly rate applies due to difficulty defining the scope, Stay Qreative will notify the Client of time spent before issuing the final invoice.

B. Professional fees are based on Stay Qreative’s regular billing rates, plus direct out-of-pocket expenses and applicable GST.

C. Fees for additional services or add-ons will be established separately and billed accordingly.

8.3 Invoicing and Payment

A. Invoices must be paid within seven (7) days unless otherwise stated.
B. Stay Qreative may suspend work or terminate this Agreement if invoices remain unpaid.
C. The Client is responsible for all reasonable recovery costs, including legal fees, incurred due to non-payment.
D. Refer to clause 3.4.

8.4 Late Payments

A. Interest may be charged on overdue invoices at 10% per annum, calculated weekly and capped at 10% of the total invoice amount.

B. A seven (7) day grace period applies before interest accrues.

C. Services may be suspended with written notice if payment is unduly delayed.

8.5 Referrals: Clients who successfully refer a new client to Stay Qreative will receive a $50 credit toward Stay Qreative services, provided the referral is disclosed at the time of enquiry.

8.6 Additional Services & Fees Stay Qreative reserves the right to charge additional fees for:

out-of-scope work;
priority or expedited turnaround requests;
additional revisions outside included allowances;
third-party services or production costs.

All additional invoices are payable within seven (7) days.

9. TERMINATION

9.1 Project-Based Termination Either party may terminate this Agreement with written notice. Where termination occurs after work has commenced:

all work completed to date remains payable;
any deposits paid are non-refundable; and
Stay Qreative may invoice for work in progress and reasonable costs incurred.

9.2 Immediate Termination Stay Qreative may terminate this Agreement immediately in the event of non-payment or material breach of this Agreement.

10. Dispute Resolution

In the event of a dispute, the Client agrees to:
- Notify Stay Qreative in writing, detailing the nature of the dispute and desired resolution;
- Allow Stay Qreative a reasonable opportunity to resolve the matter before escalation.
Both parties agree to act in good faith to resolve disputes promptly and professionally.

11. DEDICATED ACCOUNT MANAGER

11.1 Initial Strategy & Onboarding Phase During the initial one-month strategy and onboarding phase, Stay Qreative’s founder (Aimee Joe) and/or one of Stay Qreative’s social media managers will serve as the Client’s main point of contact and oversee the development of the Client’s social media direction.

11.2 Dedicated Account Manager Assignment Following this phase, the Client’s account may be assigned a dedicated account manager to handle communication and implementation.

11.3 Changes to Account Manager

A. The Client’s assigned account manager may be changed or rotated at any point during the Agreement, based on Stay Qreative’s team availability, project needs, or internal scheduling.

B. Regardless of changes, the quality and continuity of service will be maintained to ensure consistent support and results throughout the duration of the Agreement.

12. FORCE MAJEURE Neither party will be liable to the other for any delay or failure to fulfil their obligations under this Agreement if that delay and/or failure arises from causes beyond their control. Including but not limited to:

Fire, floods, or acts of God
Acts or regulations of any government or supranational authority
War, riot, terrorist activities
Strikes, lockouts, and industrial disputes

13. COMMUNICATION

15.1 Electronic Communication Both parties recognise that e-mail and the internet are inherently insecure, may become corrupted, and are not always delivered promptly (or at all). Each party is responsible for protecting their own systems and interests; neither party will be responsible to the other for any loss or damage arising from the use of electronic communication.

15.2 Business Hours Monday–Friday, 10:00am–5:00pm (AEST/AEDT)

15.3 After-Hours Communication After-hours communication will be addressed the next business day.

15.4 Out-of-Office Notifications Stay Qreative will make reasonable efforts to inform the Client in advance of any planned downtime or out-of-office periods that may impact response times or service delivery.

15.5 Other Clients & Confidentiality Stay Qreative manages accounts for several clients. All client information will be treated confidentially, ensuring no competitive advantage is given to any one client.

15.6 Service Interruption In the event of unforeseen circumstances causing service interruptions, Stay Qreative will communicate promptly and take all reasonable steps to minimise disruption to social media management.

14. PRIVACY ACT

16.1 Collection of Personal Information Stay Qreative may collect Personal Information about your representatives, clients, and others when providing services.

16.2 Client Responsibilities The Client agrees to work with Stay Qreative to ensure compliance with the Privacy Act 1988 (Cth) (as amended). Where the Client has collected personal information, the Client confirms that it was collected in accordance with the Privacy Act and may be provided to Stay Qreative for the purpose of service delivery.

16.3 Use of Personal Information Stay Qreative will handle personal information in accordance with the Privacy Act.

15. GOVERNING LAW AND JURISDICTION

17.1 Governing Law This Agreement is governed by the laws in force in the State of Victoria.

17.2 Jurisdiction The parties submit to the non-exclusive jurisdiction of the courts of the State of Victoria.

17.3 Execution of Agreement This Agreement may be executed in counterparts and delivered by electronic signature in accordance with the Electronic Transactions Act 2000 (Vic).

CONFIRMATION OF TERMS

Please review this Agreement and complete the form submission and digital signature below to confirm that it reflects your understanding of the arrangements. This Agreement becomes effective upon submission and will continue for future periods unless varied or replaced by written notice from Stay Qreative.

CLIENT ACKNOWLEDGEMENT
By completing the form submission and applying a digital signature, the Client confirms that they have the authority to enter into this Agreement and agree to be bound by all terms and conditions contained herein.

Full Name

Business Name

ABN

Phone

Business Address

Today's Agreement Date required

Add ons:

I understand that Social Media Management is a strategic, long-term investment.

I understand that this Agreement is subject to a minimum commitment period and termination terms as outlined in this.

I confirm that I have reviewed and accepted the scope, inclusions, and deliverables outlined in my Proposal and understand that work outside this scope will be quoted separately.

I understand that the first month of this Agreement is dedicated to strategy and onboarding, and that no regular content will be published during this phase unless agreed in writing.

I understand that content not reviewed or amended within the approval timeframe may be auto-approved and posted.

I understand and agree to the payment terms, invoicing schedule, late payment conditions, and no-refund/no-hold policy outlined in this Agreement.

I confirm that I have read this Agreement and my Proposal in full, have had the opportunity to ask questions, and agree that this Agreement is legally binding upon submission.

Your Signature

Thank you!