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UPDATED: 14/08/2025

PRIVACY POLICY​

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At Stay Q, we value your privacy and are committed to safeguarding the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and protect your information in accordance with the Privacy Act 1988 (Cth) and relevant state laws in Victoria, Australia.

By accessing and using www.stayq.au, you agree to the practices described below.

 

1. Information We Collect

We may collect the following types of personal and non-personal information when you use our website:

  • Personal Identification Information: such as your name, email address, phone number, and any other information you provide through forms, account registration, or direct contact.

  • Non-Personal Information: including your IP address, browser type, device data, usage statistics, and location information.

  • Cookies and Tracking Technologies: We may use cookies and similar technologies to enhance your experience, analyse site traffic, and improve our services. You can control cookie settings through your browser preferences.

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2. How We Use Your Information

We use the information collected to:

  • Provide, operate, and maintain our website and services.

  • Improve and personalise your experience on our site.

  • Communicate with you about updates, offers, or promotions (with your consent).

  • Meet legal requirements, resolve disputes, and enforce our policies.

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3. How We Share Your Information

We do not sell or rent your personal information. We may share your data with third parties only when necessary to:

  • Support website functionality (e.g., web hosting, analytics, or payment processing).

  • Comply with legal obligations or valid government requests.

  • Conduct marketing activities, but only with your consent.

All third parties we engage are required to manage your data securely and in line with applicable privacy laws.

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4. Data Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. While we follow industry best practices, please be aware that no method of data transmission or storage is completely secure.

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5. Your Rights

As an Australian resident, you have the right to:

  • Access your personal information held by us.

  • Request corrections to any inaccurate or incomplete information.

  • Request deletion of your personal data, subject to any legal or contractual obligations.

  • Opt out of receiving marketing communications at any time.

To exercise these rights, please contact us at hello@stayq.au.

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6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once it is no longer needed, we ensure it is securely deleted or de-identified.

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7. Third-Party Links

Our website may contain links to external websites. Please note we are not responsible for the privacy practices or content of these third-party sites. We recommend reviewing their privacy policies before sharing any personal information.

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8. Children’s Privacy

Our services are not directed at children under the age of 18, and we do not knowingly collect personal information from minors. If we discover we have inadvertently collected such data, we will delete it promptly.

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9. Changes to This Policy

We may update this Privacy Policy periodically to reflect legal, operational, or technological changes. Updates will be posted on this page along with a revised "Effective Date."

 

10. Contact Us

For questions about this Privacy Policy or to make a privacy-related request, please contact:

Email: hello@stayq.au.

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