Privacy Policy
Last Updated: Dec 11 2025
​
Stay Qreative is committed to providing quality services and this policy outlines our ongoing obligations to you regarding how we manage your Personal Information.
​
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). These principles govern the way we collect, use, disclose, store, secure, and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the Office of the Australian Information Commissioner at www.oaic.gov.au.
What is Personal Information and why do we collect it?
“Personal Information” is information or an opinion that identifies an individual. Examples include your name, address, email address, phone number, or similar contact details.
We collect your Personal Information for the primary purpose of:
-
Providing our services to you
-
Communicating with clients
-
Marketing
​
We may also use your Personal Information for secondary purposes that are closely related to the primary purpose, where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing or marketing lists at any time by contacting us in writing. When collecting Personal Information, we will explain—where appropriate and possible—why we are collecting it and how we intend to use it.
Sensitive Information
“Sensitive information” is defined under the Privacy Act and includes information about an individual’s:
-
Racial or ethnic origin
-
Political opinions
-
Membership of a political association
-
Religious or philosophical beliefs
-
Trade union or professional body membership
-
Criminal record
-
Health information
We will only use sensitive information:
-
For the primary purpose for which it was obtained
-
For a directly related secondary purpose
-
With your consent
-
Where required or authorised by law
Third Parties
Where reasonable and practicable, we will collect Personal Information directly from you. However, in some circumstances, we may receive information from third parties. If this occurs, we will take reasonable steps to ensure you are aware that we have received this information.
Disclosure of Personal Information
Your Personal Information may be disclosed:
-
To third parties where you have provided consent
-
Where required or authorised by law
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse, loss, and unauthorised access, modification, or disclosure. This includes passwords for accounts managed by us.
When your Personal Information is no longer required for its purpose, we will take reasonable steps to destroy or permanently de-identify it. However, most Personal Information will be stored in client files, which we retain for a minimum of 7 years.
​
Important Note:
Stay Qreative takes reasonable precautions to safeguard your information but cannot accept liability for data breaches, platform suspensions, or leaks that occur through third-party platforms such as Instagram, Facebook, TikTok, or others outside our control. We will, however, take all reasonable steps and act in good faith to assist you should your information or accounts be compromised.
Access to Your Personal Information
You may request access to the Personal Information we hold about you, and request corrections where required. Please contact us in writing if you wish to do so.
Stay Qreative does not charge a fee for access requests, though an administrative fee may apply for providing copies of information.
​
To protect your privacy, we may require identification before releasing the requested information.
Maintaining the Quality of Your Personal Information
It is important to us that your Personal Information is accurate and up to date. We will take reasonable steps to ensure accuracy. If you believe that any information we hold is inaccurate or outdated, please notify us as soon as possible so we can update our records.
Policy Updates
This Privacy Policy may change from time to time. Updates will be available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints regarding this Privacy Policy, please contact us at: