Privacy Policy | Stay Q.

Last Updated: 18 Oct 2026

At Stay Qreative, we believe trust is just as important as creativity. We respect your privacy & are committed to handling your personal information responsibly, transparently & with care.

This Privacy Policy explains how Stay Qreative ("we", "us" or "our") collects, uses, stores & discloses personal information when you visit our website, enquire about our services, work with us or otherwise interact with our business.

We are guided by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth), to the extent they apply to our business.

By engaging with Stay Qreative, you acknowledge the information-handling practices described in this policy.

01. Information We Collect

We may collect personal information reasonably necessary to operate our business, respond to enquiries & deliver our services.

Depending on how you interact with us, this may include:

Personal details: Your name, business name, email address, phone number & contact information.
Business information: Your industry, website, social media profiles, business objectives & relevant project details.
Client information: Information provided during onboarding, consultations, content production & ongoing service delivery.
Account information: Access permissions, login credentials or other details required to manage authorised client platforms.
Billing information: Invoicing details, transaction records & payment-related information.
Website information: Technical & usage data, such as IP addresses, browser types, pages visited & interactions with our website.

We aim to collect only the information reasonably necessary for the purposes outlined in this policy.

02. How We Collect Information

We may collect information when you:

Submit an enquiry through our website or contact forms.
Contact us via email, phone or social media.
Book a consultation or request a quote.
Engage us for creative, marketing or social media services.
Complete onboarding questionnaires or provide project materials.
Subscribe to marketing communications.
Interact with our website or digital content.

We generally collect personal information directly from you. In some circumstances, we may also receive information from authorised representatives, publicly available sources, business referrals or third-party platforms where appropriate & permitted by law.

Where practicable & lawful, you may contact us anonymously or using a pseudonym. However, certain information may be necessary for us to respond to enquiries, prepare agreements or deliver our services.

03. How We Use Your Information

We collect & use personal information to support our business operations & provide a seamless client experience.

This may include:

Responding to enquiries & providing quotations.
Delivering our creative, branding, content production & social media management services.
Developing strategies, campaigns & creative materials.
Managing client relationships, projects & communications.
Processing invoices, payments & administrative records.
Accessing & managing authorised client accounts.
Monitoring campaign performance & preparing reports.
Improving our website, services & customer experience.
Sending relevant business updates or marketing communications where permitted.
Meeting our legal, regulatory & contractual obligations.

We will not use or disclose your personal information for unrelated purposes unless you have consented or the use or disclosure is otherwise permitted or required by law.

04. Client Accounts & Social Media Management

As part of our services, Stay Qreative may require access to client-owned websites, social media accounts, advertising accounts, analytics platforms & other digital tools.

Access is provided with the client's authorisation & used for agreed business purposes, including content creation, publishing, community management, advertising & performance reporting.

We take reasonable precautions when handling account permissions, credentials & confidential business information.

Clients remain responsible for maintaining appropriate ownership & administrative access to their accounts, complying with relevant platform terms & notifying us of any changes affecting authorised access.

Where appropriate, we encourage the use of secure access-sharing methods rather than sharing personal passwords.

05. Sensitive Information

Sensitive information includes certain personal details relating to health, racial or ethnic origin, political opinions, religious beliefs & other categories defined under Australian privacy law.

Stay Qreative does not generally require sensitive information to provide its services.

Where sensitive information is reasonably necessary, we will collect & handle it with appropriate consent or as otherwise permitted by law.

06. Third-Party Services & Disclosure

To operate efficiently & deliver our services, we may use trusted third-party providers & digital platforms.

Depending on the services involved, these may include:

Social media & advertising platforms, such as Instagram, Facebook, TikTok & Pinterest.
Website hosting & management providers.
Cloud storage & file-sharing services.
Project management & scheduling tools.
Analytics, marketing & reporting platforms.
Payment processing & accounting providers.
Contractors or professional service providers engaged to assist with authorised work.

We may share information with these parties where reasonably necessary to provide our services, operate our business or fulfil legal obligations.

We do not sell personal information to third parties for their independent marketing purposes.

Third-party platforms operate under their own privacy policies, terms & security practices. We encourage you to review these policies when using their services.

07. Overseas Disclosure & Storage

Some third-party platforms & service providers we use may operate, process information or store data outside Australia.

Where personal information is disclosed to overseas recipients, we will take reasonable steps to protect that information in accordance with applicable Australian privacy requirements.

The countries involved will depend on the providers & services used. Where required by law, we will identify likely overseas recipient locations where practicable.

08. Cookies & Website Analytics

Our website may use cookies & similar technologies to support functionality, understand visitor behaviour & improve the browsing experience.

These technologies may collect information such as:

Browser & device information.
Website traffic & page interactions.
Referral sources & general usage patterns.
Preferences & website performance information.

Where enabled, analytics & marketing tools may also help us understand the effectiveness of our content & advertising.

You can manage or restrict cookies through your browser settings &, where available, our website's cookie preferences.

Disabling certain cookies may affect some website features.

09. Marketing Communications

From time to time, we may share updates about our services, projects, promotions or other relevant business information.

We will send electronic marketing communications only where permitted by applicable law, including the Spam Act 2003 (Cth).

You may opt out of marketing communications at any time by using the unsubscribe option provided or contacting us directly at hello@stayq.au.

Opting out of marketing communications will not prevent us from contacting you regarding existing projects, agreements or essential service-related matters.

10. Security of Personal Information

We take reasonable steps to protect personal information against misuse, interference, loss & unauthorised access, modification or disclosure.

Depending on the circumstances, our safeguards may include secure account permissions, password protection, access controls & reputable third-party systems.

While we take information security seriously, no website, digital platform or electronic storage method can be guaranteed to be completely secure.

Where a security incident occurs, we will take reasonable steps to investigate, contain & respond to the incident. We will notify affected individuals & relevant authorities where required by applicable law.

We are not responsible for the independent operations or security practices of third-party platforms. However, this does not exclude any responsibilities or rights that cannot lawfully be excluded.

11. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, manage business relationships, maintain appropriate records & meet legal or regulatory requirements.

Different types of information may be retained for different periods.

For example, certain financial & business records may need to be retained for seven years or another period required by applicable law.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, unless we are legally required or otherwise permitted to retain it.

12. Accessing & Correcting Your Information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete, outdated or misleading.

To make a request, contact hello@stayq.au.

We may need to verify your identity before processing your request to protect your privacy.

We do not charge a fee for making an access or correction request. Where permitted by law, a reasonable administrative fee may apply to providing access to information. We will advise you of any applicable fee beforehand.

We will respond within a reasonable timeframe & explain any decision to refuse a request where required by law.

13. Privacy Complaints & Enquiries

If you have concerns about how your personal information has been collected, used, stored or disclosed, please contact us.

Email: hello@stayq.au

Please include a description of your concern & any relevant information so we can investigate appropriately.

We aim to acknowledge complaints promptly & provide a response within 30 days where reasonably practicable.

If your concern remains unresolved & the Privacy Act applies to the matter, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Website: www.oaic.gov.au

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business operations, technology or legal obligations.

Any updates will be published on our website, with the revised date displayed at the top of this policy.

We encourage you to review this page periodically to stay informed about how we manage personal information.

15. Contact Us

For questions, requests or concerns regarding this Privacy Policy or the handling of your personal information, please contact:

Stay Qreative