VA Contract | Stay Q.

VIRTUAL ASSISTANT CONTRACT

Agency: STAY Q., STAY QREATIVE, ME, MY, I.

CLIENT: YOU, YOUR.

Collectively, all the listed people or businesses entering this agreement will be referred to as “the parties”, “we”, or “our”.

1. INTRODUCTION

Effective Date ⎯ This Agreement is made and entered into on the agreed-upon date submitted. The Start Date begins once the onboarding process is complete.

Contract Period ⎯ Please select in the form below.

2. SERVICES PROVIDED

The specific services in this Agreement are detailed in your proposal. This proposal represents the complete list of Stay Qreative's contractual obligations.

Logging Working Hours ⎯ "Clockify" will be used to ensure Stay Qreative's hours are timed correctly per project/task or per day and time - Clockify reports are always forwarded when invoiced.

3. CHANGES TO YOUR CONTRACTUAL OBLIGATIONS

Upgrades ⎯ You can upscale Stay Qreative's hours and add tasks to the list of contractual obligations at any time after consulting with Stay Qreative. Any additional services requested will be quoted and outlined in a revised contract and proposal before work commences.

Downgrades ⎯ Downgrading is available, once you have consulted with Stay Qreative. You will receive a revised contract and proposal before work commences.

4. TRIAL PERIOD (optional)

The client can opt for a 2-week trial period with a scheduled follow-up meeting with Stay Qreative. During this meeting, we will discuss whether you still require Stay Qreative's services, how many hours per week/fortnight/month, and the exact tasks you require before sending your next contract.

5. CLIENT RESPONSIBILITIES

Confidentiality ⎯ Information acquired from the client is subject to strict confidentiality. Stay Qreative will not disclose information to other parties except as required to provide the Services; as allowed for by law; or with your expressed written consent.

Information Accuracy ⎯ By signing this contract, you agree that Stay Qreative is entitled to rely on the accuracy and completeness of any information you provide under this agreement to provide my services. You are also responsible for promptly providing Stay Qreative with the necessary materials and information to ensure timely service delivery

Advice Disclaimer ⎯ Any advice given by Stay Qreative is based solely on their knowledge of your specific circumstances. Stay Qreative accepts no liability or responsibility for any loss, damage, claim, or expense you may suffer due to inaccurate, incomplete, outdated, or untimely records, particulars, or information provided by you. By signing this agreement, you waive and release Stay Qreative from any such liability.

6. VIRTUAL ASSISTANT SCOPE

Unwelcome situations on social media may potentially arise that could negatively impact your reputation. You acknowledge that Stay Qreative's services are delivered following your instructions and this contract. Should an issue arise that you disagree with, you must notify Stay Qreative in writing. If necessary, Stay Qreative will post a retraction and apology within 24 hours of receiving your written notification, across all affected platforms.

7. CLIENT FILE/WORKFLOW SUBMISSION

The Client agrees to forward all relevant files and current workflows as timely as possible.

Consequences of Late Submission ⎯

Failure to provide the requested and/or necessary files on time may result in the termination of the contract by Stay Qreative.
If the requested and/or necessary files are not received within a 48-hour timeframe: Stay Qreative will send you a reminder request.
Stay Qreative will not be liable for the outcome.

12. OWNERSHIP OF DOCUMENTS, ARTISTIC RIGHTS & PORTFOLIO

Client Content Ownership ⎯ All documents provided by the client shall remain the property of the client. However, Stay Qreative has the right to make a reasonable number of copies of the original documents for record-keeping purposes.

Content Usage Rights ⎯ You retain the rights to all content creations produced while under this contract. However, you may not distribute the content for profit without Stay Qreative's written consent.

Portfolio Rights ⎯ Stay Qreative retains the right to use all created work for the following purposes:

Providing samples to prospective clients.
Displaying the project process.
Showcasing the final work on Stay Qreative's website, social media platforms, and promotional materials.
- None of your confidential information will be shared, and your security will not be compromised in any way.

13. PAYMENT TERMS

Stay Qreative's hourly rate of $45AUD per hour provides the flexibility for the client to scale up or down as needed, preventing overhead costs. Payments can be set up as automatic weekly, fortnightly, or monthly installments. Payments are due at the end of each service period (week/fortnight/month). The first month's payment and an Onboarding Fee may be required upfront.

Payment Methods ⎯ Payment will be made through PayID, PayPal, or bank transfer. Details will be included in your invoice(s).

Late Payments ⎯

Payments are due upon receipt of the invoice.
A 72-hour grace period is offered.
If payment is not received within 72 hours, services will be placed on hold until full payment is received.
Payments more than 7 days late may result in termination of services and late fees. Late fees are $100 for every 7 days payment is outstanding.
Recurring late payments may result in the termination of the contract and a fee of 50% of the remaining contract balance (outlined in Section 14).

Management Add-Ons ⎯ Stay Qreative reserves the right to bill additionally for any application development, additional posting, or work outside of included services upon mutual agreement. All additional invoices are due within 3 days of issuance.

Refunds, Transfers, and Holds ⎯ Due to the customized nature of the service, automatic posting features, and upfront market research involved, refunds, design transfers, or holds on project deliverables are not available once the contract commences. Clients will be charged the normal rate per week for any hold on posting or delaying the start of service beyond the agreed-upon date.

14. TERMINATION

This section outlines the procedures for terminating this Agreement by either party.

Client-Initiated Termination:

During Contract Period

To terminate the Agreement during the agreed-upon contract period, the Client must follow these steps:

Provide a minimum of four weeks' written notice via email to aimeejoe@stayq.au.
Complete payment for the month of termination.
Pay 50% of the remaining contract fee for any unplanned worked months remaining in the contract.

At Contract End

If termination occurs at the end of a defined 3, 6, or 12-month contract period, no termination payout fee is required.
A minimum of four weeks' written notice is still mandatory. This may require fulfilling an additional month or weeks depending on the pre-planned schedule.

Stay Qreative Initiated Termination:

Client Obligations ⎯ In the event of termination by Stay Qreative, all pre-planned and approved posts for the Client's account will continue to be posted until the end of the pre-planned month.

Notice to Client ⎯ Stay Qreative will provide a minimum of four weeks written notice to the Client in the event of termination.

Reasons for Termination

Either party may terminate this Agreement at any time for the following reasons:
- Mutual Termination: Either party may terminate the Agreement with 4 weeks' written notice to ensure the completion of ongoing projects.
- Material Breach: Either party may terminate the Agreement immediately for a material or persistent breach of obligations under this Agreement. If the breach can be remedied, a 7-day cure period applies after discovery of the breach.
- Insolvency: This Agreement may be terminated if the other party becomes insolvent.

16. CONTACT HOURS & AVAILABILITY

While Stay Qreative strives to respond to client inquiries promptly, the available times for communication are Monday to Friday: 9:00 AM - 5:00 PM (AEST). Communication outside these hours will be responded to during the next business day.

Out-of-Office ⎯ Stay Qreative will make a reasonable effort to inform you in advance of any planned downtime or out-of-office periods that may impact their ability to respond to inquiries or deliver services.

Other Clients ⎯ Stay Qreative manages social media accounts for several clients. They will treat all client information with confidentiality and ensure no competitive advantage is given to any one client.

Service Interruptions ⎯ In the event of unforeseen circumstances that cause service interruptions, Stay Qreative will communicate promptly and take all reasonable steps to minimize any disruption to your social media management.

17. ELECTRONIC COMMUNICATIONS

All communication regarding this Agreement, including project details, content approval, and revisions, will be conducted electronically via email to aimeejoe@stayq.au or Whatsapp.

19. FORCE MAJEURE

Neither party will be held liable for any delays or failures in performance under this Agreement due to acts or events beyond their reasonable control, such as acts of God, natural disasters, terrorism, civil unrest, war, strikes, or governmental regulations.

By signing below, the parties acknowledge that they have read and understood this Agreement and agree to be bound by its terms and conditions.